Privacy Policy

Effective date: 18 June 2026

This Privacy Policy explains how [LEGAL ENTITY NAME] (ABN [ABN]), trading as Pivot2Thrive ("we", "us", "our"), collects, holds, uses and discloses your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our websites, funnels, forms or services, you agree to this Policy.

1. The personal information we collect.

We may collect the following types of personal information:

  • Identity and contact details: your name, email address, phone number and business name.
  • Enquiry and qualification details: the niche or industry you select, your current situation, goals and timeframe submitted through our forms and quizzes.
  • Transaction details: records of purchases, deposits and payments. Card and bank details are entered directly into our payment provider and are not stored by us.
  • Technical and usage data: IP address, device and browser type, pages viewed and how you interact with our site, collected through cookies and analytics tools.
  • Communications: messages, emails, call notes and any information you provide when you contact us.

2. How we collect it.

We collect personal information directly from you when you complete a form, book a call, make a purchase, subscribe to our emails, or communicate with us. We also collect technical data automatically through cookies and analytics, and occasionally from third parties such as advertising or referral partners where you have consented to that sharing.

3. Why we collect, hold, use and disclose it.

We use your personal information to:

  • Respond to your enquiries and assess your fit for our programs.
  • Provide, build and support the products and services you purchase.
  • Process payments and manage your account.
  • Send you service updates and, where permitted, marketing communications.
  • Improve our website, offers and customer experience.
  • Meet our legal, tax and regulatory obligations.

4. Cookies and analytics.

Our website uses cookies and similar technologies to remember your preferences, measure performance and improve your experience. We may use tools such as Google Analytics and advertising pixels from platforms like Meta and Google. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

5. Who we share your information with.

We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:

  • Our customer relationship management and marketing platform (GoHighLevel / LeadConnector).
  • Our payment provider (such as Stripe) to process transactions securely.
  • Email and SMS delivery providers.
  • Website analytics and advertising platforms (such as Google and Meta).
  • Professional advisers, and government or regulatory bodies where required by law.

These providers are only permitted to use your information to deliver their services to us.

6. Overseas disclosure.

Some of our service providers store or process data outside Australia, including in the United States. Where we disclose your information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. By using our services, you consent to your information being stored and processed overseas for these purposes.

7. Marketing and your choices.

If you have given us your details, we may send you marketing communications about our products and services. Every marketing email and SMS includes a way to opt out, and we comply with the Spam Act 2003 (Cth). You can unsubscribe at any time, or contact us to be removed. We will still send you essential service messages relating to anything you have purchased.

8. How we keep your information secure.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure, including secure platforms, access controls and reputable providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. How long we keep it.

We keep personal information only for as long as needed for the purposes set out in this Policy, or as required by law (for example, tax and financial records). When it is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. In limited circumstances we may decline a request, and if we do, we will explain why.

11. Complaints.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first and we will investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Links to other websites.

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

13. Children.

Our services are intended for business owners and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

14. Changes to this Policy.

We may update this Policy from time to time. The current version will always be published on this page with its effective date. Significant changes may also be notified to you directly.

15. Contact us.

For any questions, requests or complaints about this Policy or your personal information:

[LEGAL ENTITY NAME] trading as Pivot2Thrive

ABN [ABN]

© 2026 Pivot2Thrive. All rights reserved.